Shipping policy

Shipping Policy – Domestic (Australia)

Shipping Rates

• Free standard shipping on orders over $150 within Australia

• Orders under $150 incur a flat rate shipping fee of $10

• Express shipping is available for $20

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Order Processing

We aim to process and dispatch all orders within 2 business days of receiving your order.

All delivery timeframes quoted are based on orders dispatched from our Coogee store.

In cases where an item needs to be sourced from one of our suppliers, please allow an additional 3–5 business days for delivery.

During promotional periods or sales, dispatch times may be extended due to increased order volumes.

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Delivery & Tracking

Orders shipped within Australia are delivered via a range of carriers, depending on your delivery address, dispatch location, and the shipping option selected at checkout.

All orders are sent with tracking. Once your order has been dispatched, you will receive an email containing your tracking details.

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Signature on Delivery

All orders require a signature upon delivery.

If no one is available to sign for the parcel at the nominated address, a calling card will be left with instructions on how to collect your parcel from the relevant post office. Photo ID and tracking information will be required for collection.

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Business Address Deliveries

If you nominate a business address for delivery, signature authority is granted to any person at that address. This reflects standard delivery practices where receptions or mailrooms may accept parcels on behalf of staff.

Once a parcel has been delivered and signed for at a business address, By San Sebastian cannot accept responsibility for parcels that are lost or damaged thereafter.

For high-value orders, we strongly recommend using a residential address to ensure delivery is accepted only by occupants of the address.