Terms of service

Terms of Service

By San Sebastian

By accessing and using this website, you agree to be bound by the following Terms of Service. These terms apply to all visitors, customers, and users of the By San Sebastian website. If you do not agree with any part of these terms, you should not use our website or services.

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1. General Conditions

By San Sebastian reserves the right to refuse service to anyone at any time for any reason, to the extent permitted by law.

You agree not to use our products or services for any unlawful or unauthorised purpose, or to violate any applicable laws or regulations.

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2. Product Availability and Accuracy

We endeavour to ensure that all products listed on our website are accurately described, correctly priced, and available at the time of purchase. However, errors may occasionally occur, including pricing errors, product descriptions, or stock availability.

If an item you have ordered is unavailable or we are unable to fulfil your order, we will notify you within 2 business days. You will be offered an alternative item, a backorder, or a full refund.

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3. Pricing and Payments

All prices are listed in Australian dollars (AUD) unless otherwise stated.

By San Sebastian reserves the right to change prices at any time without prior notice. We are not obligated to honour incorrect prices displayed due to typographical or system errors.

Payment must be received in full before orders are processed and dispatched.

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4. Shipping and Delivery

Standard delivery timeframes are 3–10 business days. Delivery times are estimates only and may vary due to factors beyond our control, including carrier delays or peak trading periods.

By San Sebastian is not responsible for delays caused by third-party delivery providers once an order has been dispatched.

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5. Returns and Exchanges

Returns and exchanges are subject to our Refund Policy, which forms part of these Terms of Service.

Please review our Refund Policy carefully before making a purchase. By completing a purchase, you acknowledge and accept the terms outlined in that policy.

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6. Faulty or Damaged Goods

In the unlikely event that an item arrives faulty or damaged, you must notify us within 7 days of receiving your order. We will assess the issue and offer a replacement, repair, or refund in accordance with Australian Consumer Law.

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7. Promotions, Sales, and Discounted Items

Promotional offers, discount codes, and sale items are subject to specific terms and conditions and may be withdrawn or modified at any time.

Unless stated otherwise, sale and discounted items are not eligible for exchange or return, except where required under Australian Consumer Law.

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8. Gift Cards

Gift cards are valid for the period stated at the time of purchase and are not redeemable for cash. Lost or stolen gift cards cannot be replaced.

Gift cards are subject to any additional terms stated at the time of issue.

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9. Intellectual Property

All content on this website, including text, images, logos, graphics, and designs, is the property of By San Sebastian or its licensors and is protected by copyright and intellectual property laws.

You may not reproduce, distribute, modify, or use any content without prior written permission.

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10. Limitation of Liability

To the maximum extent permitted by law, By San Sebastian shall not be liable for any indirect, incidental, or consequential damages arising from the use of our website, products, or services.

Nothing in these Terms of Service limits any rights you may have under Australian Consumer Law.

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11. Privacy

Your use of this website is also governed by our Privacy Policy, which outlines how we collect, use, and protect your personal information.

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12. Changes to These Terms

By San Sebastian reserves the right to update or modify these Terms of Service at any time. Any changes will take effect immediately upon being published on our website.

Continued use of the website following changes constitutes acceptance of the updated terms.

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13. Governing Law

These Terms of Service are governed by the laws of New South Wales, Australia. Any disputes arising under these terms will be subject to the jurisdiction of the courts of New South Wales.

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14. Contact Information

If you have any questions regarding these Terms of Service, please contact us at:

By San Sebastian
220 Coogee Bay Rd
Coogee NSW 2034
Email: team@bysansebastian.com