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Orders are capped at a flat rate $10 shipping fee.
Orders placed before 2pm each business day will be dispatched on the same day. Orders placed after 2pm or on weekends will be dispatched the following business day.
Orders shipped within Australia are delivered via a number of different carriers depending on your delivery address, the dispatch location of the parcel, and the delivery service selected at checkout. For orders placed before 2pm we do our best to ensure these parcels are delivered the next business day based on your delivery location and carrier used.
The above delivery times are reflective of all orders dispatched from our Coogee store. In the instance where we need to source your item(s) from one of our suppliers, please allow up to 3-5 business days for delivery of your order.
Please note, where an order is placed during a promotional period, there may be a delay on the date of dispatch due to the high volume of orders received.
All orders are tracked by the shipping carrier. You will receive an email with a tracking link once your parcel has left.
All orders require a signature upon delivery. If you are not present at the nominated address to accept delivery, a calling card will be left in your letterbox indicating the post office from which you can collect your parcel (you will need to present photo ID and the tracking information to collect your parcel).
Please be aware the nomination of a business as your delivery address opens signature authority to any person at that business address. This is due to the nature of deliveries to business addresses whereby receptions or mail rooms often sign for and accept parcels in bulk and on behalf of persons located at that address. If your order is shipped to and signed for, on your behalf, at a business address, By San Sebastian will not accept responsibility for any parcel that is lost or damaged. We strongly suggest nominating a home address should you place a high value order with us. This will ensure only residents of the address will have signature authority.
Call us anytime, we are open Monday to Sunday
0900 to 2030